FAQ - Phifer International

Phifer International

FAQ

Q: Can you quote freight and handling charges and insurance coverage to its final destination?

A:

Yes, we have experienced international staff that can prepare your quotation to the destination of your choice.

Q: Can I organize shipment with my own freight forwarder?

A:

Yes, but the customer will be responsible for all dealings with the forwarder. Phifer will provide a production lead time and notify the customer when the order is ready to be picked up.

Q: What are your payment terms for export orders?

A:

Advance payment by bank transfer is usually required for export shipments. Other payment terms must be approved by our credit manager.

Q: What is your minimum order for international shipments?

A:

Our minimum order is $1000 but varies by product and destination. Minimum order quantities for special production vary by product.

Q: Can I pay by credit card?

A:

Yes, but Phifer requires full credit card holder details and preauthorization before shipment can be made.

Q: Can Phifer invoice in currencies other than USD ($)?

A:

Yes. Phifer can quote and invoice in US$ and in €.

Q: Does Phifer file its own EEI (Electronic Export Information) for shipments?

A:

Yes. 

Q: Does Phifer have packaging and product literature in languages other than English?

A:

DIY product packaging is translated into French and Spanish. Phifer also has literature for some products in other languages which can be located in this section of our website. Click here to view.

Q: Does Phifer ship material in bins, pallets, loose, or in bulk rolls?

A:

Yes, all of these are options depending on customer requirements, dimensions, quantity, and nature of the products shipped.

Q: Are your products of USA origin?

A:

Most products are produced in the USA but we do resell some items imported from overseas.

Q: What is the transit time of export shipments?

A:

Depending on the destination port city, transit time is generally 2-4 weeks via ocean freight.

Q: Does Phifer have stocked material or a warehouse located outside of the U.S.A?

A:

Yes, we have warehouses in Borgo Ticino, Italy and Chennai, India, in addition to our made-to-order facility in Ningbo, China. We also work with many independent distributors located throughout the world.